Cityline (Hong Kong) Limited

PRIVACY POLICY

Cityline (Hong Kong) Limited (“Cityline”) respects personal data and is committed to fully implementing and complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance. This Policy is applicable to the registered members of Cityline (“Member” or “Members”) as well as any other persons that their personal data is collected, by whatever means, used and held by Cityline.

KINDS OF PERSONAL DATA COLLECTED, USED AND/OR HELD

For handling your ticket purchase orders via our website, ticketing outlets, booking hotline or mobile app (“the App”), we may collect, use and hold your name, telephone number, email address, mailing address, credit card information and your membership number as registered in Cityline and/or other organization (if applicable).

For handling your enrollment instructions/applications relating to certain courses/educational institutions/events offered through Cityline, we may collect additional information from you as required by the relevant course providers/educational institutions/event organizers that is necessary to process your enrollment. Such additional information may include, for examples, your date of birth and your parents/guardians’ contact information. Before you provide your parents/guardians or any other third party’s information to Cityline, you are reminded to seek prior consent from them.

If you register as a Member (which is free-of-charge), you are required to provide some personal information (such as your name, email address, telephone number and mailing address). The advantages of registering as a Member before you purchase certain event tickets through Cityline include:

By using your login ID and password, you need not enter your contact information (including email address) every time you use our services for purchasing certain events’ tickets. It will lower the risk of exposing personal information during transmission of information and reduce the amount of encrypted information exchanged in each transaction (so we may serve you faster and safer).
We can automatically send an email confirmation to you for each transaction you made with Cityline for purchasing event tickets for your reference.
If we detect any unusual transaction activities or encounter any problems with your order, we can contact you promptly by telephone.

REGISTER FOR "VERIFIED BY VISA"

"MasterCard SecureCode" is a new service that enhances data security for your existing MasterCard card. A private code gives additional protection against unauthorized use of your card when you shop at participating online merchants. If your Mastercard issuing bank supports this feature, please register for "MasterCard SecureCode" before you start your purchase. Register for "MasterCard SecureCode" service now. It is simple and fast and is absolutely free! Simply visit your MasterCard Issuer's website. Or, check "MasterCard SecureCode".

MAIN PURPOSES OF COLLECTING AND/OR RETAINING PERSONAL DATA

You may provide us with your personal data at your own will. Should you be under the age of 18, please consult your parents or guardians before providing your personal data. If we are unable to obtain such data that specifies as “Compulsory Items” or “Mandatory Fields”, the requested services, products or information cannot be provided.

If you want to download the App to your handset, you will be required to give permission to us to obtain certain information from your handset (e.g. your handset location and internet connection status) for providing and enhancing the App’s services (e.g. notifying you of the nearest cinema location).
We shall use the personal data collected from you for the following purposes only:

For payment processing and verification of transaction details;
For delivery of tickets and/or gifts (if applicable);
For contacting you in relation to booking problems, unusual transaction activities or confirmation of the relevant transactions;
For Member account handling;
For handling your request for access to, correction or erasure of your personal data held by us;
For informing you about Cityline’s improvements and new developments;
For statistical analysis so as to improve Cityline’s products and services; and
For direct promotions and marketing (after obtaining your consent): such as sending you information of upcoming events/products/services to be offered through Cityline and also our business partners’ products/services, including travel, banking and finance, beauty and cosmetics, property and shopping mall, entertainment, sports, music, gaming, transportation, automobile, household, fashion & clothing, retail, dining, food and beverage, insurance, education, health and well-being, drugs, culture and arts, environmental protection, charity, books and magazines, social networking, technology and e-commerce, mobile application, mobile payment, cloud services, media, consumer products and services. However, your personal data will never be disclosed to any of our business partners for direct marketing purposes.

If you do not want to receive from Cityline any marketing or promotional information, please e-mail our Customer Service Department at cs@cityline.com.hk with the subject "UNSUBSCRIBE".

RETENTION OF PERSONAL DATA

All personal data provided by you to Cityline is stored securely in our system when it reaches us. The system sits behind Intrusion Protection System and firewalls that ensures your sensitive information is not available to unauthorized computers. Technology is moving forward rapidly and we will continue to implement new and improved security and privacy measures.

Personal data will only be retained for as long as is necessary to fulfill the original or directly related purposes for which the personal data was collected, unless the data is also retained to satisfy any applicable statutory or contractual obligations.

If you wish to remove all your personal data as registered in your Cityline membership account, please let us know.

ACCURACY AND CHANGE OF MEMBERS’ PERSONAL DATA

In order to ensure the correctness of the Members’ personal data, particularly the relevant contact details retained by Cityline, please feel free to update your registration details if you want to correct or change your personal data or opt-out from receiving future direct promotional and marketing information. This service is free of charge.

ACCURACY AND CHANGE OF MEMBERS’ PERSONAL DATA

You are welcome to contact us for requesting access to a copy of your personal data maintained by Cityline:

Customer Service Department,
Cityline (Hong Kong) Limited,
23/F, Legend Tower,
7 Shing Yip Street,
Kwun Tong, Kowloon, Hong Kong

Tel: +852 2314 4228 (Mondays to Sundays, including public holidays, 10:00am - 10:00pm)
E-mail: cs@cityline.com.hk

PERSONAL DATA SECURITY MEASURES

We have established in place security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss or use of the data. All personnel that may access to the data will be ensured complying with the requirements of data protection.

If you want to download the App to your handset, you will be required to give permission to us to obtain certain information from your handset (e.g. your handset location and internet connection status) for providing and enhancing the App’s services (e.g. notifying you of the nearest cinema location).
Our security measures are listed below:

Controls on password complexity, re-tries or resets are implemented to prevent passwords from being compromised.
Advanced encryption technology is used to protect the safety of personal data (including names, email addresses, telephone numbers, credit card information and purchase records) during transmission. Our Secure Socket Layer (SSL) system will prevent your data being transmitted from unauthorized interception or access by third parties.
Standalone server(s) with properly configured firewall are used to store personal data.;
Only the personnel that have been trained with the strict privacy guidelines and procedures are authorized to access or handle your personal data. Such personnel are accountable for non-compliance with the related obligations.
The security system will be reviewed regularly.

LIMITATION OF LIABILITY

Cityline has implemented all reasonably practicable procedures, measures and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proved negligence, we shall not accept any liabilities therefore. Our liabilities, if any, shall only limit and subject to the scopes set out in the terms and conditions of this Policy and Cityline website/mobile app services respectively.

THIRD PARTY WEBSITES

After clicking on an advertisement or a hyperlink on our website, you may be diverted to the website of another company (e.g. the product/service provider who offers its tickets via Cityline). Your visit to these third parties’ websites is not protected by this Policy. These third parties’ websites are not owned or controlled by Cityline. We have not authorized them to collect any personal data from you. Therefore, we are not responsible for any exposure of your data at these websites or your losses arising from a third party website’s practice or policy. Please contact the manager or owner of such websites directly for any enquiries or questions about their own privacy practices or policies.

COOKIES

When you browse our website, the internet provider will use cookies to store your data. Such data may include IP address, operating system, web browser model, internet supplier and number of storage. We use such data for improving our website and we do not collect any personal data by using cookies.

LANGUAGES

Should there be any differences or inconsistencies between the Chinese version and English version of this Privacy Policy, the Chinese version shall prevail.

CHANGES IN THIS PRIVACY POLICY

Cityline may update or amend this Privacy Policy in the future, if necessary. The revised Policy will be posted on our website with an effective date. Please visit our website from time to time for the latest information.

Effective Date This Privacy Policy becomes effective from 23rd November 2016.

TERMS & CONDITIONS

Definitions:

"Cityline"	Refers to Cityline (Hong Kong) Limited
"Customer"	Refers to the purchaser of tickets using Cityline's ticketing services
"Organizer"	Refers to the organizer/presenter of event
"Content"	Refers to all the event information that is posted on Cityline's website by the organizer/presenter of event

One-person-one-ticket
One person per ticket regardless of age, subject to specific terms and age limit specified for each event or venue.
Payment
Cityline's ticketing services only accept payment by credit cards (VISA, MasterCard, American Express and Diners Club), subject to specific terms specified for each event. When purchasing tickets for movies or some specific events, other payment methods may be available (such as online PPS payment). Under no circumstances will unpaid reservations of tickets be accepted.
Best Seats
When purchasing event tickets, the computer will offer the best available seats to Customers (not applicable to movies). Customers may also select their own seats during the ticketing process (not applicable to events which Organizers only offer "Express Purchase"). The above (that is, offering of best seats and selection of individual seats) is also not applicable to events and movies with "free seating" arrangement.
Service Charges
Please click here to see a list of current service charges for Cityline's ticketing services. Cityline reserves the right to change the service charges without prior notice. All service charges collected are non-refundable.
Number of Tickets
Unless otherwise announced, each purchase of event tickets is limited to a maximum of 40 tickets. When purchasing movie tickets of Yuen Long Cinema and Cine-Art House, each purchase is limited to a maximum of 9 tickets. Seats are limited, first come first served.
Popular Events
Cityline and/or Organizer may in respect of popular events impose restriction on the maximum number of tickets (for example, 10 tickets) that can be purchased in each transaction on the first day of counter booking for that popular event.
Sold Tickets
Tickets sold are non-refundable and non-exchangeable.
Confirmation Email
Confirmation email for ticket purchase will be sent to the email address provided by Customer as a reference of successful transaction. Cityline will not be responsible for any delayed or undelivered emails due to the submission of incorrect email addresses by Customers, or due to issues that are out of Cityline's control (such as problems caused by Internet, email service providers, etc.).
Ticket Collection
Customers shall collect tickets according to the specific ticket collection options available for the individual movies or events.
For example, for purchasing movie tickets (and tickets of some specified events as well) using credit card, Customers can collect the tickets by swiping the credit card (the one used for the transaction) at one of the Cityline's ticket dispensing machines (at no extra charge). If online PPS payment is used, Customers can collect the tickets by swiping the ATM card (the one associated with the PPS account) at one of the Cityline's ticket dispensing machines (also at no extra charge). Please click here to understand the locations of Cityline's ticket dispensing machines at which you can collect tickets of different venues / events.
Alternatively, for some specified events, Customers can collect the tickets at any Cityline's ticketing outlets by presenting the credit card (at no extra charge). Please click here to see a list of all Cityline's ticketing outlets and their locations.
Ticket Delivery
Customers shall receive tickets according to the specific ticket delivery options available for the individual events.
For example, if ticket delivery is by post, the tickets will be mailed to Customer's postal address according to the mailing option chosen. Please click here to see a list of current delivery charges for Cityline's ticketing services. All delivery charges (if any) collected are non-refundable.
As mailing takes time, the ticket delivery service will be available up to a certain number of days prior to the performance day. Please refer to the specific terms of each event for the cutoff date of the ticket delivery service.
Lost Tickets
In the case of mailing event tickets to Customers by post, Cityline will not be responsible for any lost ticket due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by Customers.
In case of lost tickets during the mailing process, Customers shall follow the specific procedures specified for each event.
Delay in Postal Delivery
Cityline will not be responsible for any loss caused by delay in postal delivery of tickets.
Age Restriction
Tickets sold are non-refundable and non-exchangeable.
Admission to Category III Films
To comply with the Film Censorship Ordinance, the venue management will refuse admission by persons under the age of 18 to any screening of Category III films. Ticket holders may be required to show proof of age on demand by the venue management.
Concessionary Tickets
Concessionary ticket holders, including but not limited to concessionary tickets for senior citizens aged 60 or above, people with disabilities and full-time students, will be admitted only on production of acceptable proof of identity. Some ticket discounts that require the display of proof of eligibility at purchase may only be offered for sale over box offices or ticketing counters.
Booking Details on Tickets
Each ticket is only valid for the date and time of the programme that is printed on it. A ticket holder may be refused admission if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
Changes of Programmes
Organizer of the event reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, seating arrangements and audience capacity.
Cancellation and Postponement of Programmes
Tickets are issued/sold on behalf of Organizer of the event whose name appears on the ticket. For any event cancelled or postponed, Organizer shall be responsible for refunding the purchase price of the tickets and the refund shall be made to the holders of original tickets only. Under no circumstances will the service charges and the mailing charges be refunded.
Organizer of the event reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, seating arrangements and audience capacity.
Late-comers
The management of the venue where the programme takes place reserves the right to refuse admission by any late-comers to the programme. The management also reserves the right to determine the time at which and the manner in which late-comers are to be admitted.
House Rules
All tickets are sold subject to the house rules of the venue where the programme takes place. Details are available or displayed at the management office / box office of the respective venue.
Disclaimer
Organizer of the event is solely responsible for all related obligations and liabilities of the event. Cityline does not accept any liabilities in connection with any event. In case of dispute, the decision of Cityline and Organizer of the event shall be final.
Moreover, all the event's Content is the sole responsibility of the Organizer from which such Content originated. This means that the Organizer, and not Cityline, is entirely responsible for the Content that it posts in Cityline's website. Cityline does not control the Content posted by the Organizer and, as such, does not guarantee the accuracy, integrity or quality of such Content. Under no circumstances will Cityline be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed, transmitted or otherwise made available via Cityline's website.
Discrepancy
The English version of these Terms and Conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

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